COVID-19

[Updated 1/18/22] With what we hope is the last big Covid surge, we are once again resuming an appointment-only system for meeting people, and trying to keep business outside if the weather is reasonable -- roughly through the end of January.

[Updated 7/24/21] We continue to monitor the situation in California and across the U.S. Thanks to increasing vaccination rates, we have resumed normal business hours Wed-Sun 10-5. We do not allow unrestricted access by the public -- which means, knock and we will meet you at the door. We request mask-wearing protocols indoors and require it of unvaccinated patrons. Every employee at AlphaBENT has been twice-vaccinated with either Moderna or Pfizer vaccine, and we are comfortable going maskless outdoors, but will put on masks outdoors when requested. We conduct as much business as possible in the open air in front of the shop.

With all that said, we appreciate the many customers who have worked with us through the variable winds of the last year-plus as we all tried to make sense of the pandemic. Since Spring 2020, we have worked quite diligently and gotten your trikes in and gotten you fitted and rolling. We have worked almost non-stop. Now, we see new, interesting, and disturbing trends. We have suppliers promising to deliver product in 2023 (not a typo). We have seen shortages and it looks like more are on the horizon. Shimano's plant in Malaysia has been put on hold for more than a month. We are now getting products that we ordered last year. Many newly-ordered trikes are expected next year. If you want something and it is available, you may need to act fast.

At AlphaBENT, we emphasize knowledgability. When you work with someone at AlphaBENT, that person is likely to be the person who does and knows, rather than a salesman. We emphasize efficiency. We do not have sales people waiting for you to come in. When a customer is not here, we are building, fixing, figuring out, and more. We are never idle. And, if too many people show up at once, we are easily overloaded. So, it never hurts to call and let us know you are on the way. If you get voicemail, just leave a message. If we are not in the shop for any extended or extraordinary time, we will leave a message to that effect on the voicemail. If you want a call back, just let us know some of the details and how to reach you.

THANK YOU!

[Updated 1/8/21] Due to statewide movement restrictions and the continuing wave of the COVID-19 outbreak, normal business hours remain suspended indefinitely. We are working on an appointment-only basis to help you find the best recumbent trike for your needs. Strict mask and social distancing guidelines are observed and entry to the shop is limited to as-needed only. This is not usually a problem as most people spend their visit outside the shop testing the many trikes we have on-hand.

[Updated 12/6/20] Due to statewide movement restrictions and a second wave of the COVID-19 outbreak, we have decided to suspend normal business hours. Until the end of 2020, we will work on an appointment-only basis to help you find the best recumbent trike for your needs.

[Updated 6/21/20] Beginning Wednesday, 24 June 2020, after three months of suspension of normal business hours, we will resume regular business hours. Customers will be restricted to enforce strict social distancing and priority will be given to honor appointments.

[As of 3/25/20] During the COVID-19 outbreak, we have decided to suspend normal business hours.